For the past several months, The Rostie Group has been using an innovative web-based software program called Your Virtual Butler to help manage numerous aspects of our business centre operations. In the brief time we have been using this all-in-one software solution, we have experienced an increase in productivity and a reduction in operating costs. Because Your Virtual Butler was created specifically for the office business centre industry, it does an excellent job of tracking and streamlining our daily business requirements. The newest version of Your Virtual Butler will be making its official debut tomorrow at OBCAI’s annual conference in Miami. We cannot say enough nice things about this wonderful CRM product, and hope that other business centres will also take advantage of its many cost-saving and sales-boosting benefits. Below is an official press release from YVB, which announces the product’s upcoming launch in Miami.
Your Virtual Butler® is now at the service of Office Business Centers
Online business and service automation solution offers increased revenue opportunities and enhanced customer service for OBC operators
TORONTO, ON – September 20, 2010 – Your Virtual Butler® (YVB), a developer of software solutions for the serviced office industry, today announced the launch of the newest version of its flagship yourvirtualbutler.com Customer Relationship Management (CRM) solution.
YVB is a web-based software solution that enables Office Business Centers (OBCs) to automate all facets of their business operations. “Organizations of all sizes are becoming increasingly reliant on Office Business Centers for the business services they need to compete both in their local and global markets,” said Frank D. Cottle, Chairman, Alliance Business Centers Network (ABCN). “OBCs that can provide their tenants and other clients with immediate access to these services will better position themselves for growth and become forerunners in the expanding OBC industry.”
Among the OBCs that have implemented YVB to manage its sales activities, customer information, meeting facilities and virtual offices is Ballantyne Business Center in Charlotte, North Carolina.
“YVB is the one essential tool which allows us to manage all of our internal processes. Our customers can access information on the availability of facilities and complete their reservations and orders in real time without intervention by OBC staff. By enabling our customers to instantly book services online, we increase revenues while enhancing customer service and have a better view into our entire center operations,” said Amanda Schüss, General Manager, Ballantyne Business Center.
Your Virtual Butler® – How it Works
YVB allows OBC clients to select and purchase services such as meeting room bookings, catering and virtual offices, and to manage their accounts via an easy-to-use web interface. The solution provides OBC operators with 360° account views, billing summaries and invoices based upon the client’s online bookings. It also offers automated lead capture, quote preparation, lease management, order processing, and much more, while providing a single point of knowledge for all OBC business processes. YVB works seamlessly in multiple languages, currencies and time zones, whether you are a single location or operate centers around the globe.
By managing internal and customer-facing operations online with YVB, OBCs can;
• book more meeting rooms - inventory can be easily viewed and booked online
• sell more virtual offices - customers can set up their own presence
• generate more concierge service orders – offer tenants the benefits of 24/7 online ordering
• accelerate lead conversions – help managers stay on top of each phase of the sales cycle
• obtain valuable business insights through robust reporting features
“The development of YVB was guided by Office Business Center owners who needed a single integrated solution to automate both front-office and back office operations, including prospecting, sales activities, billing and account management processes,” said Mark Verdun, President, Your Virtual Butler.
YVB is based on the Microsoft Dynamics CRM platform providing user-familiarity and out-of-the-box installation, and is easily integrated with existing desktop and backend systems. “We have delivered a solution that is easy to incorporate with OBC’s existing systems. Once installed, the solution can be accessed and utilized through Microsoft Outlook, making it very simple for OBC staff to use,” added Verdun.
Experience Your Virtual Butler®
YVB will be featured at the 23rd Annual OBCAI Conference and Trade Show in Miami, FL from September 22 – 25, 2010 and at the ABCN 18th Annual Strategic Summit in San Francisco from October 20 – 23, 2010. OBC professionals from around the world will have the opportunity to experience live demonstrations of YVB at these major industry events.
Visitors to the OBCAI event in Miami can participate in live demonstrations of yourvirtualbutler.com at Booth #110. An online introduction to the latest release of YVB is also available at www.yourvirtualbutler.com.
About Your Virtual Butler® (YVB)
Headquartered in Toronto, ON, YVB has developed web-based software solutions for the Office Business Center industry since 2007. The company’s founders include veterans of the technology and serviced office industries, who have collaborated over the last three years to help OBCs enhance their service offerings and increase revenue opportunities. YVB is a member of Office Business Center Association International (OBCAI) and Alliance Business Centers Network (ABCN).
The Technology Behind Body Language
Guest blogger Anne Sowden has some great tips on how to ensure you are sending positive signals when operating your favourite portable gadgets.
We consciously use new technology to send instant messages but unconsciously, as we get drawn into our "e-conversations,” we forget that we’re also sending instant messages with old technology--our body language.
Consider this:
You’re running for the GO train and your cell phone rings. It’s an important client so you answer. Your message is lost because the client can’t hear your voice over heavy breathing and honking taxicabs.
You’re in an interview. The interviewer sits behind a desk texting and never makes eye contact. You get the message that this is a company that doesn’t really care about who they hire, and certainly isn’t interested in your skills.
You’re waiting for a seminar to begin. You’re checking email on your laptop and catching up with friends on your Bluetooth. Without realizing it, you’ve sent a message to everyone around you that you’re too busy to get to know them. You’ve missed a golden opportunity to network, build new relationships and grow your business.
You’re on the subway dancing and singing along to your IPod. You notice your boss standing a few feet away. If you’re under 30, your boss probably won’t think anything of it, so keep dancing. But, expect your level of embarrassment to rise with the number of years you’re over 30. Smile—the message you’re sending says, “I know how to relax after a long day!”
Anne Sowden is a Professional Image Consultant and President of Here's Looking at You Image Consulting . To learn more about Anne's services please visit www.hereslookingatyou.caBody language today includes so much more than just how you stand or fold your arms. With Blackberries, iPhones and computers attached to our ears and our finger tips, we may be communicating more than we intend.
Is your new technology "body language" sending the same old messages?
By Anne Sowden
We consciously use new technology to send instant messages but unconsciously, as we get drawn into our "e-conversations,” we forget that we’re also sending instant messages with old technology--our body language.
Consider this:
You’re running for the GO train and your cell phone rings. It’s an important client so you answer. Your message is lost because the client can’t hear your voice over heavy breathing and honking taxicabs.
You’re in an interview. The interviewer sits behind a desk texting and never makes eye contact. You get the message that this is a company that doesn’t really care about who they hire, and certainly isn’t interested in your skills.
You’re waiting for a seminar to begin. You’re checking email on your laptop and catching up with friends on your Bluetooth. Without realizing it, you’ve sent a message to everyone around you that you’re too busy to get to know them. You’ve missed a golden opportunity to network, build new relationships and grow your business.
You’re on the subway dancing and singing along to your IPod. You notice your boss standing a few feet away. If you’re under 30, your boss probably won’t think anything of it, so keep dancing. But, expect your level of embarrassment to rise with the number of years you’re over 30. Smile—the message you’re sending says, “I know how to relax after a long day!”
Anne Sowden is a Professional Image Consultant and President of Here's Looking at You Image Consulting . To learn more about Anne's services please visit www.hereslookingatyou.caBody language today includes so much more than just how you stand or fold your arms. With Blackberries, iPhones and computers attached to our ears and our finger tips, we may be communicating more than we intend.
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